Terms/|Distance Selling requirements
Whitby Oliver Furniture Ltd
Terms and Conditions Of Sale/Distance Selling Information
Initial order process.
In the first instance an initial deposit of 20% of the order value is payable prior to commencement of the order process. This can be paid by credit cards, debit cards, by cheque, bankers draft or cash. An invoice will be forwarded once the order is placed with a receipt for the deposit paid. Please read these details carefully to ensure that they are correct and promptly inform us of any errors. Any delay in doing so may result in the actual order itself being delayed.
Amendments
Once an order is placed then any amendments must be received by us no later than 10 working days after the date of the order. Amendments received after this 10 day period will incur an additional administration fee of £35 and may delay the order.
Payment terms
All invoices must be paid, in full, in order for the title of the goods to be transferred between us, the retailer, and yourself, the customer. If paying by cheque please ensure that you allow sufficient time for the cheque to “clear” ( normally up to 7 working days) prior to delivery. Payments for the outstanding balances, if made by credit cards, will incur a 2% surcharge. There is no charge for payment made by debit cards, bankers drafts or cheques
Delivery
You will always be quoted a lead time for delivery, typically 8-10 weeks. You may however be quoted a shorter or longer period of time at the time of order.
This is a guide only and may be subject to change.
Delivery is free of charge for orders that exceed £499.
Once you, the customer, have received confirmation of your delivery date you must ensure suitable persons are available to receive the goods on the date in question.
Where there is restricted or difficult access it is the customers sole liability for any damage which may occur during the delivery process. In the event of furniture not being delivered due to difficult or restricted access any payment due will be sought and subsequent delivery will be chargable.
Liability
In the event of goods being delivered damaged or faulty or they do not match the description on your original invoice, delivery and collection charges will be the responsibility of Whitby Oliver Furniture Ltd. We aim to resolve any such issues quickly, however there may be a short waiting time for any such items to be replaced.
Cancellation
Under the Distance Selling Regulations (2000) any order made to customers specifications cannot be cancelled once it has gone into production. In order to cancel any other order you must inform us within 14 working days from the initial date of order. A cancellation received after this time will incur an administration charge which may be up to 50% of the original order value. Refunds for cancellations made after the order has been confirmed can only be accepted if the goods have not gone into production, as goods ordered from the manufacturers on the consumers behalf are classed as bespoke items. Non bespoke items can be returned within 7 days from the date of delivery. These have to be returned to Whitby Oliver Furniture Ltd by customers own arrangements and costs in original packaging and in perfect and unused condition.
Warranty
All goods will be covered by the manufacturers warranty. Details of this are available on request from your retailer
Whitby Oliver Furniture Ltd
Hospital Fields Road
Fulford
York
YO14 4DZ
Telephone; 01904 652424
Fax; 01904 656767
