Customer Testimonials
Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website. If you are happy with our service please let us know and write your own testimonial here.
Displaying: 1 to 69 of 69
McDades, Glasgow - December-28-11
We would agree with your previous customers. We were a little anxious about ordering such a big piece of furniture on-line but found Jay to be extremely helpful. The 2 gentlemen who delivered the goods (at the exact specified time) were polite, friendly and professional -and, as the previous person said, a credit to the company.
We had a minor probem with the table, which we hadnt noticed before the gentlemen left, but a call to Jay sorted it out and we had someone out in a couple of days who resolved the problem. Great company and would definately use them again. Thanks; "The McDades"
Jeremy Woodward. Wiltshire - December-16-11
Last week I rang the company having found them on the internet. I was straight through to Jay who, agreed a competitive price, contacted the suppliers in France for availability and had the two chairs delivered late last night by two really nice chaps - all within 7 days of my original call and in time for Christmas! Seriously impressive and reassuring that some companies still operate this well.
Diane Beniston - December-16-11
I wish to thank you for the fantastic service I have received from Jay and your two Delivery Guy's. They are all very pleasant, friendly and polite. Jay especially has been very helpful and kept his delivery promise. These members of your staff are a credit to you Company. Oh and I love my Sofa's, Thanks.
Marion Hampshire - December-12-11
Have recently purchased a dining room suite from Whitby Oliver. Although living in the South of England the whole process from ordering to delivery was excellent. Furniture was very competitively priced with extra charge for delivery. A special mention for Jay who provided a very friendly and efficient service.
Mr & Mrs Borrer - December-04-11
I would like to say a big thank you to Jay & staff for a great service & also the delivery arriving bang on time. What a great company, thanks again.
Mr & Mrs Hindmarsh - Redcar, Cleveland - December-03-11
November 2011 We have just taken delivery of our Corndell furniture and cannot thank Jay and the team enough. From the first contact to delivery everything was smooth. They even told us the approximate time of delivery and had the courtesy to ring and let us know they were held up in traffic. The two lads who delivered the furniture were so helpful , friendly and considerate even though we knew that they had been working all day and by the time they got to us, it was well past 6pm. We will not hestitate to buy from Whitby Oliver again and would recommend them to anyone. Thanks again Jay, see you in the New Year.
kevin neill - November-29-11
My Skovby sideboard was delivered on time as promised, by helpful and efficient staff,impressed and thanks. Kevin
Mr and Mrs Rollinson West Yorkshire November 2011 - November-16-11
We recently visited your showroom in York and were delighted with the friendly, no pressure, professional service we experienced. Consequently we purchased a top of the range Wade leather settee, chair and occasional chair. The ordering process was straight forward and delivery dates were accurately predicted. We are absolutely delighted with the quality and service we have enjoyed. The product is superb. The two lads who delivered the furniture were extremely careful when manoevering the furniture into the house and took great care to ensure all packing was removed without damaging the leather. They were so friendly and helpful that I still had a smile on my face well after they had left. Top marks for everyone! We have no hesitation in recommending your company to others. Thank you.
Mr. & Mrs. J Dutchman Swinton, Sth. Yorkshire - October-17-11
Two years ago we bought a Tetrad sofa and chair from Whitby Oliver,during the summer the sofa developed a stuctural fault. We contacted W/O and described the fault to Jay, he arranged for Tetrad to inspect the sofa at our home and W/O took it to Tetrad in Preston for repair. We explained to Jay that one week later we had Family members visiting from Australia, the repaired sofa was delivered back to us within the week. This is the kind of after sales service of the highest order. A big thankyou to Whitby Oliver and Jay and his team in particular.
william and clare welsh - October-11-11
We had to comment on the excellent service we had from Whitby Oliver right from our first contact with them when we made our initial enquiry right up the the delivery of the items The sales staff, especially Jay, could not have been more helpful in their advice and expertise. We then purchased 3 beds, which were delivered last week, and we just had to put on record how absolutely wonderful the lads were who came and assembled them and took away every scrap of packaging, leaving everything pristine They even took off their shoes before entering our house, which I thought was very considerate , although we told them they did not require to do so, My husband and I would not hesitate in recommending Whitby Oliver to all people looking for a first class efficient and friendy service
Philip Burgess - October-09-11
Purchased a new set of Nathan dining chairs off Whitby Oliver and have to say the service is first class. In particular Jay who couldn't do enough to accomodate us. Prices are very competitive too. Would definitely use again.
MR AND MRS W WELSH - October-07-11
I have just had 3 Kaymed beds delivered from Whitby Oliver and would like to put on record how absolutely delighted we were with the efficiency, politeness, and helpfulness of the 2 lads who delivered them to us on Wednesday evening 5 October 2011. They worked very hard and nothing was any bother to them at all. They then took away all the packaging etc and left everything spotless. From beginning to end of my placing my order with Whitby Oliver everything was efficient, friendly and hassle free and we would have no hesitation in recommending Whitby Oliver for anything you may require from their store
Maureen & Tom Steventon, Walsall, West Midlands - August-22-11
Initially we were a little reluctant to purchase furniture from a company so far away from home. It was their competitive price and free delivery that encouraged us to place our order. However after taking delivery we will have no reluctance in recommending Whitby Oliver in the future. The service we received from Jay and the two delivery guys was second to none. In addition our Ernest Menard 'Saphir' furniture is beautiful and looks stunning in our lounge!
Mrs Margaret Kenington - August-09-11
Today we took delivery of 2 Recliner arm chairs and I am very pleased with them indeed. The service we have had has been excellent and the 2 delivery men were very helpful and I want to thank everyone involved in the sale and delivery.
Patrick Butler - August-02-11
On 1st August 2011 we took delivery of ofice furniture. During the delivery we were kept informed as to what time it would arrive, a system that other companies would do well to copy. The two men who delivered,Ti and Adam, were absolutely marvellous. The care they took carrying the large loads upstairs without damaging any paintwork etc., was extremely professional. I wouldn't hesitate to buy from this company again and would recommend them to anyone.
Jim, Birmingham - July-21-11
Excellent ..... from first telephone contact through to delivery. Your delivery team should get an award for their care and attention to detail. No hesitation in recommending you and certainly will be returning ourselves.
Chris & Dave Clark - July-05-11
Order placer and expected delivery 6-8 weeks, here within 5 weeks. Delivery service excellent, unpacked, checked and positioned as requested. Called before delivery advising time and correct to within 10mins. Overall excellent service by polite young men. Thanks
BARBARA EARL - June-26-11
Can't thank Jay for his total understanding and your Guys enough. The furniture is awesome and SO comfortable and totally beautiful. The delivery guys were brilliant and well within the time slot. New carpets throughout on Wednesday and then whole house par excellance! Thanks SO MUCH!!
John & Jennifer Kelly, Meath Ireland - May-30-11
We bought all our Iain James furniture at very competitive prices from Whitby Oliver. The furniture arrived to our home ahead of a tight deadline, unpacked and placed, and packaging removed. Jay provided regular updates and excellent service at all times. Recommended. John Kelly
Janet Gibbons - May-07-11
I would like to say THANK YOU . Lovely quality furniture. The delivery boys Tea and Adam were so helpful and well mannered, a refreshing change . You will always have my custom. Also thank you Jay for arranging it all for me . Janet Gibbons
John Hill of Cornwall - March-08-11
Superb service on an excellent Tetrad Cadiz at a great price and delivered/installed by two extremely courteous people. I would get my next Tetrad from Whitby Oliver. Many Thanks
Gary & Sandra Clements - March-03-11
Thank you Whitby Oliver for an excellent service, accompanied with competitive pricing. Our three pieces of Sleepcraft oak furniture were delivered and positioned with care and attention to detail, so often missing in the retail sector.
Margaret Tranquada - February-28-11
We took delivery of our new suite last week and would like to compliment you on your 2 delivery guys - they were so polite and considerate of our home: not many delivery guys take their shoes off before coming in without being asked to do so. A true credit to your company. The whole ordering process was also excellent from start to finish.
Gabrielle Reynolds - February-22-11
I have been most impressed with service from Whitby Oliver. Friendly and intelligent personnel dealing with my order, exceptionally speedy delivery, and helpful delivery men. All that, plus extremely competitive pricing means I can highly recommend them.
Peter Nuttall - February-14-11
It was a real pleasure doing business with Whitby Oliver. Not only was the Corndell light oak bedroom furniture I ordered very competitively priced, but the delivery service was the best I've experieneced in a long time. Thank you
John Moore - February-12-11
I live on the Isle of Man so sometimes ordering large items like chairs can be a problem. Not so when dealing with this company. The chairs were delivered on time by two men who set them up in where we wanted them, nothing to much trouble for them.The Bergen electric chairs are superb
Sue & Mike Allison - February-09-11
Looking for a ZeroStress suite led us to Whitby Oliver for the first time. Jay made the purchase easy and the delivery guys were polite, efficient and cool in a crisis (we began to think the large sofa wouldn't go through the lounge door). It was definitely a "zero stress" experience!
Janet McCully - January-13-11
Best pricesI could find. Prompt and pleasant delivery. Very pleased with goods and service.
Maurice Wright - December-21-10
On Sunday 19th December we took delivery of two Parker Knoll chairs delivered at 6'o'clock in the evening by two cheeful and very helpful young men.
Despite all the snow they got our delivery through and I just want to say a big thank you to them and to everyone involved in getting them through.
The chairs are excellent too and I am very impressed with the whole service provided.
Merry Christmas to all at Whitby Oliver.
Maurice Wright 38 St Francis Road Salisbury Wiltshire SP1 3QS
Angus Youngson - December-15-10
Dear Sir,
Thankyou for the delivery of our Sherborne Vienna sofa bed to Carnoustie under difficult circumstances. The fact that you kept us well informed at all times speaks volumes about your attention to customer service. Your delivery staff too, could not have been more helpful and pleasant. I just wish all firms adhered to the same high standards.
Once again, many thanks.
Angus Youngson
Nicola E. - November-23-10
Having researched my recent order of a Nathan console table, I called a few suppliers. Whitby Oliver were clearly a quality firm - competitively priced (which included delivery), totally reliable, knowledgeable and a pleasure to deal with. The order was ready for delivery to London before the estimated time and the delivery was made to accommmodate my availability. The delivery arrived promptly, was unpacked and carefully placed where required. An excellent service all round.
Tom Walker - November-22-10
I would like to put on record my thanks for the great service Whitby Oliver provided with my order of a Tetrad Eastwod Sofa. And your two delivery men were very professional who went above and beyond the call of duty, they are a credit to your company. You will always now be my first port of call when I am looking for new quality furniture.Great service, your delivery guys were top notch and ultra professional, and my new Tedrad Eastwood Sofa is everything I hope for. Thank you for a first class service.
Nicola E. - November-21-10
Having researched my recent order of a Nathan console table, I called a few suppliers. Whitby Oliver were clearly a quality firm - competitively priced (which included delivery), totally reliable, knowledgeable and a pleasure to deal with. The order was ready for delivery to London before the estimated time and the delivery was made to accommmodate my availability. The delivery arrived promptly, was unpacked and carefully placed where required. An excellent service all round.
David and Teresa Barham - November-18-10
Dear Jay,
Just a quick email to express our thanks for the manner in which you handled our order for two Parker Knoll Burghley settees and for the speed at which Whitby Oliver were able to deliver them. Please also pass on our thanks to your delivery personnel who were so polite and conscientious. In these days of generally poor customer service it has been an absolute pleasure to deal with Whitby Oliver and we will certainly be in touch with you again in the future. With our thanks and best wishes, David and Teresa Barham.
a lofthouse - October-12-10
Thank you for an excellent service from the first enquiry to the delivery.I am delighted with my furniture and will check your website when next buying furniture. Thank you Anne Lofthouse
Dr J Bell, Edinburgh - October-04-10
While trying to locate a particular set of Wade furniture on the internet I came across the name of Whitby Oliver and was impressed from the outset with the professionalism I encountered there. Despite competition from the other prestigious furniture groups, Jay at Whitby Oliver was as good as his word and provided us with the best service I have ever encountered. We are delighted with the furniture and would certainly return to this firm if we need further items. A special word of thanks to the delivery team who were quite outstanding. 4-10-2010
Mrs C Wilkinson - August-03-10
We have now bought three times from Whitby Oliver. They are unbeatable on price,quality, service and delivery.Wouldn't go anywhere else. Thank you Jay and team. You are all A******.(A stars)
Mrs C Wilkinson - August-03-10
We have now bought three times from Whitby Oliver. They are unbeatable on price,quality, service and delivery.Wouldn't go anywhere else. Thank you Jay and team. You are all A Stars!!!
M Ingram - July-25-10
Our second order placed with this company. Very efficient service, friendly and helpful sales personnel and an excellent delivery service - cheerful and careful. Would not hesitate to deal with the company again.
Leigh Rogers - July-21-10
Dear Sir I have great pleasure in writing to you in order to commend Jay from your sales' team for the excellent customer service with which he has provided me during my efforts to buy a Tetrad Infinity Corner Group. Earlier in the week I telephoned Whitby Oliver with a price I had been given for a Tetrad Infinity which I felt was very competitve. Although at the time Whitby Oliver was unable to match this price, Jay assured me that this price could not possibly be a genuine one. However, I decided to place an order for the corner group with the other company. The following day Jay telephoned me to enquire as to the progress of my order and told me that I had done the right thing, but that I should check that the suite I had ordered was the full 5 piece suite which is displayed in all the photos. Earlier today I had an apologetic phone call from the company from which I had ordered the Infinity Suite informing me that they had made a mistake. They told me that normally the suite went for far more than the price they were willing to offer me, and that they had quoted me mistakenly for four of the five pieces. Beacuse of their error, the MD of this company was willing to offer me a lower price than they would usually offer even during their promotional periods because of the mistake they had made. Because I had already been impressed by Jay's attention to detail and his willingness to follow up my enquiry, I decided to give Whitby Oliver another call. I was delighted when Jay was able to beat even the improved offer that one of your competitors had made me, and I had no hesitation in ordering the Tetrad there and then. In summary, I have been very impressed by Jay's professionalism and customer care and I look forward to receiving a similar level of service from your delivery team when the Tetrad is ready for despatch and delivery. This is a major purchase for me as I have saved for nearly two years for my dream furniture, and I am very happy that members of your team recognise that quality service should accompany a quality product. Please mention this email to Jay and once again pass on my thanks for a job well done. I now look forward to enjoying my Infinity Corner Group for years to come! Yours faithfully Leigh Rogers
nina - July-13-10
Thank you for my Ercol Swan chair, a gift from Grandma. My brother and sister have got one each too. The service delivery and price were very good, so Grandma says x x x
Lorna and Barry Collister - June-22-10
Just to say thank you for efficiency with our order and delivery of our beautiful new furniture. We are delighted with the suite and your ‘can do’ approach to delivery, when believe me, living here lots of companies won’t even consider delivery to the Island. Friends and neighbours looking in and we are happy to recommend you to them. Lorna Collister Isle of Man
Minesh - June-16-10
I cannot praise enough the level of service I received from Jay at Whitby Oliver, from my first telephone call Jay was helpful, attentive and efficient. Jay sent me leather samples by post, answered all my concerns with regard to the suite fitting in my house, delayed my order whilst my wife and I decided on a colour change and even stored the suite for an additional couple of weeks until my lounge had been decorated!!! You will not regret buying from them... a first class company.
Many Thanks, Minesh.
Emma Clarke - June-07-10
Fantastic service.We live down in the south of England and the delivery was on time..The sales team are great, we will be ordering more furniture from them.We give them marks of 10/10. It makes a great difference when you speak to someone who is very pleasant and speaks as if they are intrested in your custom...
David Jones, Devon - June-05-10
I found Whitby Oliver on the Internet, living in Devon, I was very happy to take free delivery of a stunning ROM chair, Jay in the shop was first class and the two delivery drivers were a credit to the firm, they delivered my chair at 8 o'clock on a Saturday night after a 12 hour day, still polite and extremely helpful. I would recommend this firm on its customer service alone. Great Job
Mr & Mrs A Green - Stockholm, Sweden - June-02-10
After reading all the other testimonials and then speaking to the lovely Jay, I decided to place an order, obviously we dont live in the UK so it was with some anxiousness and concern, and to order something this big over the inernet too. I had absolutely nothing to worry about, as Jay kept assuring me. We had delivered yesterday to our door a Tetrad Eastwood Sofa, two winged chairs and the oblong footstool.....absolutely gorgeous and I could not be any more pleased ! Packaged well and no damage. The Swedish driver helped to unpack which was a great help. As with all testimonials you think...it cant quite be this true ?....well it can be and most certainly was for us. Customer service can be quite poor at times and we are all so ready to complain...but not with Jay and not with Whitby Oliver of York....and for this Jay I THANK YOU very much. So to all of you who 'have a look' at this site and think Oh I dont know....well just deal with Jay and you'll know. Thank you Jay from your very Happy customers in Stockholm, Sweden and I know now I will have no problems in ordering anything from you again. Keep up your kindness, honesty and good work ! I know I'll be talking to you again soon as I want to order a spare set of covers. Hej Dä Amanda & Andrew
Anthony Phillips - May-25-10
Bought a large wardrobe recently. Sales staff were very helpful and answered queries promptly if they didn't know the answer immediately. Wardrobe was ready some weeks early but as room wasn't ready they were happy to hang onto it until we were ready. We needed one that could be delivered flat packed due to access to bedroom. No problem. It was delivered by two cheerful, efficient "lads" who assembled it and cleared up after them. Great service and at a competitive price. We will definitely use them again.
Peter Billington - April-21-10
We ordered some ROM furniture and it was delivery yesterday - the furniture is fantastic and the communication from Whitby Oliver on the day of delivery was excellent.
The deliverers provided a top quality service - they were very polite and helpful. So, thank you very much indeed to Whitby Oliver and ROM. I would definitely buy from them again.
Regards,
Peter Billington
Pat Nicholas - March-30-10
Have you ever met an Angel. Well I have His name is Jay - from Whitby Oliver. I have never met anyone like him - Jay put himself out to help me find what I was looking for. To me it was like looking for a needle in a haystack - he pulled out all of the stops - and managed to track down the specifics of what I was looking for. He not only checked outlets within UK but also Europe. Well done Jay and Thank you so much.
Mr. Malcolm - March-11-10
A simply fantastic website. A lesson to other retailers.
Pete & Pam Rye, King's Lynn, Norfolk - February-21-10
After visiting local stores to look at furniture, we decided we really liked the look of Rosjohn (Strongbow Furniture), but the prices appeared to be expensive. Back home we checked on internet, and found the Whitby Oliver website. We telephoned and spoke to Mark, the prices we were given where excellent. Your prices, with free delivery,knocked spots off of the local companies here in Norfolk. He also gave us advice about the options available for the furniture. Plus, he posted samples of the wood finishes. Our ordered items were delivered, as agreed, very efficiently, in excellent condition, and all of the boxes taken away. Our friends have made lots of compliments and comments about the Rosjohn, "Strongbow" furniture. We would both like to say a big thank you to all of the staff employed by Whitby Oliver, and we would certainly recommend your company.
Andrea Scott - February-02-10
They provided a courteous and prompt service for our Ercol Suites at a very good price. Thank you
Stan Greenfield - January-05-10
I recently took delivery of a Celebrity Grosvenor sofa and chair and am very pleased. I am sending this email because I am very impressed with your complany, the goods were delivered earlier than expected and the two lads who brought them down from your warehouse were very pleasant, curteous and polite. It makes a change these days to do business with a good company. I wish you all a happy and successful 2010. All the very best. S Greenfield (Satisfied customer)
jean parrott - December-22-09
I would like to thank all concerned for the your excellent service .The goods were very competitive in price,arrived on time,during the recent heavy snow,The delivery men were fantastic.At all times the personel were quick to respond to calls,and were unfailingly cheerful and polite,A pleasure to deal with.
Jean Parrot
Morris Weir - December-04-09
Delighted with the two Tetrad Grand sofas we purchased via the internet from Whitby Oliver and equally delighted with their delivery arrangements to County Antrim, Northern Ireland. Very professional - 100% - Thank you Mr Morris Weir
Ron Summerill - October-26-09
Great Prices, Seamless Service, Helpfull and respectfull delivery service. I was very impressed by the service that Whitby Oliver gave, right from talking to Mark when ordering to having the furniture delivered. Thanks once again Whitby Oliver.
Thomas Welford - August-25-09
I found that Whitby Oliver were prepared to give me a very competitive quote for Zero Stress chairs and footstools even though they had to deliver the furniture 80 miles from their base. We were also kept well informed of the actual delivery details.
John Griffiths - July-29-09
Ordered item from sales team and they promised 2 week delivery as promised arrived 2 weeks later superb product and best price,all in all a fantastic service . Thank you jane.
Michael Shiels - April-21-09
We received the suite on Tuesday evening and I would like to say that my wife and I are delighted with it. It is the perfect suite as far as we are concernded. I would also like to express my thanks to the delivery men who did an absolutely fantastic job of getting the suite in the house. They unwrapped it and removed all of the copious amounts of protection and placed the suite in the room for us. They did all of this with unfailing good humour and care, I cannot praise them too highly. We are delighted with your company and you will certainly be top of our list when we come to select furniture in the future
James McAdam - April-16-09
My new suite arrived yesterday exactly as promised. The delivery team could not have been more helpful and I am very pleased with my new sofas. Many thanks to everyone at Whitby Oliver
Mr@Mrs. White. Herne Bay. Kent - April-15-09
We have just recieved our dining furniture.Well impressed with furniture and service. Delivery guys were brillent'many thanks..
John Woodstock - April-09-09
Many thanks for organising a speedy delivery of our Nathan furniture just as soon as it had been received from the manufacturer. We are delighted with our purchase.
Mr Davis - February-10-09
Just taken delivery of my new Tetrad sofa a couple of weeks earlier than originally told. What a superb chair it is, so comfy. Thanks to everyone at Whitby Oliver
jo morton - January-15-09
Adam in sales was so helpful and could not do enough, price was very competitive, looking forward to my sofa arriving! Many thanks again Adam JO x
Susan Pearson - January-07-09
Whitby Oliver have just delivered my Wade furniture purchased by my father as a Christmas Presant. He was concerned that I would not get it for Christmas but Whitby Oliver pulled out all the stops. A GREAT BIG THANKYYOU
Jennifer Davids, Cardiff - January-06-09
Just had my new dining table and chairs delivered. What a change to receive such good service. Many thanks Jenny
Mrs Hobson - January-06-09
My new sofas arrived today. The delivery men were very kind and did all the hard work for me. Please thank them for me.
Philip James - January-05-09
Just bought a sofa and chair from Whitby Oliver.Pleasant to speak to and the cost was less than I had planned. Excellent service
Mrs Jen Martin - January-05-09
How nice to deal with Whitby Oliver, sales staff were very pleasant and helpful. I must have spent over 30 minutes talking to them and the service was excellent and professional Many thanks
